General information
Age limit
There is no maximum age limit.
Roadside Assistance (RAP)
Enterprise offers roadside assistance to all renters. This includes 24-hour emergency service, including provision of a replacement vehicle in the event of key loss, key dispatch, on-site assistance with punctures, towing services, forcible opening ...
Accident report
You will find an accident report in the glove compartment of each of our vehicles. You can download the accident report as a PDF file here. Fill in the accident report and send it to us under "Create ticket".
Accident
After an accident, it is important to remain calm. In any case, notify the police so that the incident can be properly documented. For this purpose, you will find a form for the accident report in the vehicle documents, which must be filled out ...
Costs, fees, Traffic and ordinance violations
As a renter, you are fully responsible for all costs and fees related to traffic and ordinance violations. We will provide your contact information to the appropriate authority. Please note that a processing fee will be charged for handling traffic ...
Pets
Pets are allowed in our vehicles. However, please note the safety regulations for pets and that any special cleaning costs required are to be borne by the hirer. These will be charged according to expenditure, but at least with a special cleaning ...